GARSONS DELIVERY

1. We offer a delivery service to designated areas near to our Surrey and Hampshire centres. 
2. Garsons deliveries are free when you spend £99 and over, and £10 for orders under £99. 
3. Deliveries are carried out by our own experienced and friendly team.
4. We deliver to local addresses near our Surrey and Hampshire centres. You can check to see if we deliver to your home by using the postcode checker on each product page, or alternatively, look at the full list of postcodes below on this page. 
5. Once your online order and payment have been confirmed, and you have agreed to the Online Delivery Terms & Conditions, we will contact you by telephone within 48 hours to arrange a suitable delivery date.
6. We make every effort to deliver within 5 to 7 working days from the date of a confirmed order; this may be extended during peak times.
7. If you require a furniture build service, subject to an additional fee, this can be added at the time of purchase or, alternatively, can be discussed with our team when we call you to schedule your delivery.

 

Add our customary Build Service to your online furniture or barbecue order. Our experienced team will unpack, unwrap, and assemble your new purchase prior to or at the time of delivery. They will also perform a full multi-point safety check on your new purchase and remove the associated packaging to be recycled where possible.

Garsons Build Service fees vary per product due to size, complexity, and length of assembly time. Fees start from £30 and are applied to applicable products shown at the time of purchase. Alternatively, build services can be discussed with our team while booking the delivery.

Please note that we are unable to handle or remove old existing furniture and barbecues. Please check with your local council on how to dispose of or recycle them.

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If you live outside of our delivery zones and wish to purchase an item, please do not hesitate to call your nearest store (Esher, Surrey, 01372 460 181 or Titchfield, Hampshire, 01329 844336), where we will endeavour to help.

 

 

How do I choose my delivery day?

We will call you! As soon as your online order and payment have been confirmed, we will call you within 48 hours to arrange a suitable day. Our deliveries take place Monday through Friday.

You can expect your order to arrive around 5 – 10 days, during peak times, it may take a little longer, but this will be discussed with you.

How can I return an item purchased online?

We hope you are pleased with your new order, however, if you have changed your mind or are unhappy and wish to return your purchase, please contact us as soon as possible, and we will go through the next steps.

Can I cancel my online order?

Please make sure you have given your new online purchase plenty of consideration. However, if you have changed your mind, online orders can be cancelled within 48 hours of being placed. Please notify us that you wish to cancel your order as soon as possible, with your order details via email, where we will confirm the cancellation and arrange a refund. 

Can you help me to set up my new barbecue?

We sure can, but only when our Build Service has been purchased. This can be done either at the time of placing the order or agreed to with one of our team over the phone while discussing delivery dates. Due to our set delivery schedule, we are unable to help you at the time of delivery.

Do I need to be in to take the delivery?

Yes, absolutely. We are unable to deliver any items without an adult present at the address.

If you need to re-arrange your scheduled delivery date, please contact us as soon as possible, preferably with 48 hours notice, otherwise we may need to charge a delivery fee.

There is a fault with my item, who do I contact?

Your new product should be tip-top, however, if it has a fault, we will endeavour to help.

Your delivery driver will ask you to sign for proof of delivery; please make sure you check the item you receive is to the standard you would expect and that you’re happy before signing. However, if you notice a fault or a concern, please contact us within 24 hours of delivery. Initially, email us with your name and delivery address, with as much detail of the issue as possible, and attach supporting photos. Alternatively, give your local store a call to speak to one of our furniture team.

Will you take my old set of furniture away?

Unfortunately, no. We are unable to move or take away any old furniture, barbecues, or items that are being replaced. If space is an issue, please make sure you do this prior to your scheduled delivery to allow our team to place your new purchase in its desired place.

Will you take away the packaging of my new furniture delivery?

Unfortunately, we can only remove unwanted packaging if you have paid for our Build Service in advance.

 

 

GU1, GU2, GU3, GU4, GU5, GU6, GU7, GU8, GU9, GU10, GU11, GU12, GU13, GU14, GU15, GU16, GU17, GU18, GU19, GU20, GU21, GU22, GU23, GU24, GU25, GU32, GU46, GU47, GU51, GU52, KT1, KT2, KT3, KT4, KT5, KT6, KT7, KT8, KT9, KT10, KT11, KT12, KT13, KT14, KT15, KT16, KT17, KT18, KT19, KT20, KT21, KT22, KT23, KT24, PO1, PO2, PO3, PO4, PO5, PO6, PO7, PO8, PO9, PO10, PO11, PO12, PO13, PO14, PO15, PO16, PO17, RH1, RH2, RH3, SM1, SM2, SM3, SM4, SM5, SM6, SM7, SO14, SO15, SO16, SO17, SO18, SO19, SO21, SO22, SO23, SO24, SO30, SO31, SO32, SO40, SO45, SO50, SO51, SO52, SO53, SW13, SW14, SW15, SW16, SW17, SW18, SW19, SW20, TW1, TW2, TW3, TW4, TW5, TW6, TW7, TW8, TW9, TW10, TW11, TW12, TW13, TW14, TW15, TW16, TW17, TW18, TW19, TW20.

NOT ON THE LIST?

If your postcode isn't listed, feel free to give us a call or drop us a line with details of your desired online purchase and delivery address, and our team will see if they can help.

EMAIL webshop@garsons.co.uk   |   PHONE: Garsons Esher, Surrey 01372 460 181 & Garsons Titchfield, Hampshire 01329 844 336

 

View Online Delivery Terms & Conditions