Terms & Conditions

 

Garsons Lifetime Plant Guarantee

Garsons will replace or credit any hardy plant which dies, providing it has received reasonable care and is presented to us with proof of purchase.

 

REFUND POLICY

Any item returned to us in its original packaging, and as-new condition within 28 days of purchase, may be exchanged for goods, a credit note or a refund on production of an itemised till receipt.

We are unable to consider refunds for goods that are used or damaged by the customer, items where the seal or packaging has been broken, personalised items and perishable goods such as food and cut flowers.

Items returned with a Gift-Receipt may be exchanged for goods to the same value or a credit note only.

Refunds can only be given in the same form of payment originally used to purchase the goods.

This does not affect your statutory rights nor your rights under the Garsons Plant Guarantee.

 

NO PET DOG POLICY

Garsons Esher and Garsons Titchfield do not allow pet dogs to enter the Garden Centre, Restaurant or Pick Your Own Farm. 

After careful consideration, we have decided to introduce a no pet dog policy due to a number of unfortunate incidents. The health and safety of our colleagues and customers must be our main priority. Please accept our apologies for any inconvenience caused. Guide dogs are permitted.     

 

VOUCHERS AND OFFERS

Garsons paper vouchers and coupons: Paper vouchers are not for resale and should not be copied, only original copies will be accepted. Paper vouchers can only be used once and hold no cash value. Details of the offer and specific terms and conditions will be printed on the voucher, such as qualifying dates and item quantities. Offers are subject to availability, whilst stocks last. Garsons has the right to withdraw the offer/promotion at any time.    

Garsons Card Member Offers: Garsons Card Member offers are automatically applied at the time of the qualifying transaction, with no need for paper or electronic vouchers or coupons, provided a valid Garsons card is scanned in the transaction. A Garsons Card should only be used by the registered card-holder/member or by a family member at the same registered address of the card. Garsons card personal data can be accessed by giving the loyalty card number found on the back of the card. Should personal data need amending Garsons marketing department should be notified. Any found, lost or damaged cards should be sent or notified of to Garsons marketing department. Details of the Garsons Card Member offer, such as qualifying dates and item quantities, and any specific terms and conditions will be stated on the offer printed sign and or poster in-store as well as published on our website found here: https://www.garsons.co.uk/garsons-card/offers . All Garsons Card Member Offers are subject to availability, whilst stocks last. Garsons has the right to withdraw the offer/promotion at any time without warning.    

Garsons Card Exclusive Member Evenings: 10% off all purchases made between 5.30pm to 8pm, not in conjunction with any other offers or promotions, whilst stocks last. Garsons Card members must present their Garsons Card, or give their qualifying postcode, at the time of purchase. Offer does not apply to postage stamps, HTA vouchers, Calor Gas. Discount does not apply to purchases at The Orangery Tea House at Garsons restaurant. Complimentary sparkling wine, mince pies and other offerings on the evening are strictly limited to one serving per person, and whilst stocks last.  

 

HOME DELIVERY SERVICE, WHEN PURCHASING IN-STORE

There is a minimum spend to be eligible for home delivery (please enquire in-store). Garsons home delivery service does not include unpacking, constructing items and or removal of packaging. If you require such service this can be arranged for an additional fee agreed at the time of purchase. Delivery will take place at the delivery address specified by you during the order process, and will be subject to the following conditions:

  • Please check the measurements of the goods you are buying to make sure there is enough space at the delivery address for delivery to take place. This includes checking that there is suitable vehicle access to the delivery site.
  • If delivery cannot be made due to the nature of the premises, because there is insufficient access or for any reason that is not within our reasonable control (including your absence at the time of delivery if not previously arranged), you agree to pay our reasonable additional fees for storage and redelivery. We will inform you of the cost of these fees as soon as reasonably practicable, and you will have the option of reconfirming your order including the additional fees, or cancelling.
  • On delivery you will be required to check the condition of the goods and whether your order has been delivered in full. If there is obvious damage or items are missing or incorrect, you should record this on the delivery document. Missing items will be re-ordered and damaged/incorrect items will be returned and replaced and delivered free of charge. You must let us know about any damaged, missing and/or incorrect goods within 24 hours of your delivery.
  • On delivery, we will require signed confirmation that the delivery has taken place. This will not affect your legal right to notify us at a later date if you subsequently find a defect in your goods. If you refuse to sign the delivery document, this will be taken as a refusal to accept the delivery; if you are not personally available to accept delivery, you may appoint a representative to do so in your place. The representative must be an adult, capable of receiving delivery on your behalf, and you agree that we will be entitled to rely on the representative's instructions as if they were your own. 
  • Once the goods have been delivered to you, you become the owner of the goods and from that point, they will be at your risk. This means you will be liable for any subsequent damage, loss or destruction.
  • If you have requested that your goods be delivered to your property in your absence, you must specify this and sign the relevant instruction box on the delivery note at the time of purchase, stating where you would like the delivery to be left and by doing so you agree that Garsons has no liability for claims of delivery shortages.
  • If we consider that delivery to the area within the premises of your choice is likely to cause damage to the goods or to your property, we will inform you and record this concern on the delivery document. You may accept delivery in spite of such concern but we will not be liable for any damage caused to the goods or your property as a consequence of us attempting delivery on your instructions (provided that reasonable care is taken in delivering the goods). These terms do not affect your statutory rights as a consumer.

 

COMPETITIONS, PRIZE DRAWS AND GIVEAWAYS

  • Garsons competitions and prize giveaways are free to enter unless stated
  • Start and closing dates are as stated in the details of the competition/activity
  • If entrants are under the age of 18 a parent or guardian’s permission is required
  • One entry per person
  • Winners will be selected at random unless otherwise stated, and will be notified within three weeks of the closing date
  • PRIZES: If prize/s are stated on the activity details: No cash or alternative prize/s are to be requested or given. Unless otherwise stated winner/s are responsible for all personal additional costs and expenses associated with claiming the prize. Prizes, unless stated, need to be claimed by the winner/s in-store at an agreed date. Failing to claim or acknowledge confirmation of a prize/s may result in the prize being awarded to another individual. Where a prize contains alcohol, entrants must be over 18 years old on the date of entry, and may be asked for proof of ID upon collection. 
  • Garsons will never share or publish any identifying personal information without consent but may publish visuals such as drawings and photos submitted. Should this be an issue, then it should be clearly stated within the entry
  • Competition entries are unable to be returned unless requested in advance
  • Garsons has the right to withdraw, or close early, the competition/prize-draw/campaign at any time without warning
  • If you have any questions please contact Garsons Marketing department at marketing@garsons.co.uk or write to Garsons, Marketing Department, Winterdown Road, West End, Esher, Surrey, KT10 8LS

 

GARSONS GARDEN CENTRE BOOKABLE EVENTS & ACTIVITIES  

When you confirm and purchase an event ticket booking, you are accepting that these terms and conditions form the basis of any contract between Garsons and yourself.

Includes Garsons Events at The Tipi, Events at The Potting Shed, Make & Take at The Tipi, Make & Take at The Potting Shed and Garsons Little Growers Saturday Morning Club. 

  • For child-based events: 1 x Child Ticket will need to be purchased for each child, which allows for an accompanying parent/guardian.
  • Garsons does not accept any liability if clothes get damaged. Children's Make & Take Events often include elements of glueing, painting, colouring or planting. 
  • Tickets are non-refundable. You are welcome to give your ticket/s to family and friends if you are unable to attend by sending them your booking email confirmation, to which the same terms and conditions apply
  • For child-based events: children are to be supervised at all times
  • Please arrive at least 5 minutes before the event start time
  • Garsons reserves the right to refuse event admission, including late arrivals
  • Garsons reserves the right to cancel the event at any given time, in which case a full refund will be given
  • Please notify in advance of any allergies prior to the date of the event, such as GLUE or PLANTS

 

GARSON FARM PICK YOUR OWN (PYO) & FARM PASS BOOKINGS 

Your commitment to us: When you confirm and purchase a Farm Pass booking (a Pumpkin Pass or any other pass or ticket associated with Garson Farm), you are accepting that these terms and conditions form the basis of any contract between Garsons and yourself.

Farm Entry & Farm Pass:

  • Entry to Garson Farm Pick Your Own (PYO) is strictly by pre-booked Farm Pass only
  • No Farm Pass sales will be available from the farm entrance point, or elsewhere on-site at Garsons Garden Centre Esher
  • Upon arrival, you will be asked to show your Farm Pass Order Reference code (found in the booking confirmation email sent at the time of booking) on your mobile phone or a printed copy
  • You must arrive within 59 minutes from the time stated on the Farm Pass/es booked, failing to do so may result in refusal of entry (this excludes last time slots of the day, in which you should arrive at the time of the session) 
  • Farm Passes may not be used in conjunction with any other offer
  • No Farm Pass/es may be resold to or by a third party
  • Garsons reserve the right to refuse entry

Farm Exit:

  • No produce is to be consumed prior to paying, otherwise will be treated as theft
  • Produce is charged per item or weighed (gross weight charged) at the exit till kiosks, whereupon a Farm Pass booking value (excluding Pumpkin Pass bookings) will be deducted from the total bill, providing the produce is equal to or of a higher value than the Farm Pass booking price. If your produce value is lower than your Farm Pass value, you forfeit the difference. This value cannot be refunded or transferred. 
  • Pay using a debit card, credit card or mobile contactless. Please note, we do not accept American Express
  • Receipts must be kept as proof of purchase

Farm Regulations:

  • Farm Passes are non-refundable, which includes missed time slots
  • All persons entering the farm must have a relevant Farm Pass with a corresponding date, this includes carers, childminders and teachers
  • Crop produce availability varies due to seasonal and weather changes; this does not affect your Farm Pass booking terms
  • All produce MUST be washed prior to consumption
  • No produce may be consumed prior to paying and will be treated as theft. Picnics are not allowed on the farm; however, a picnic field is available to use during opening hours, which is located in the garden centre's additional car park on the far left
  • Caution must be taken; Garsons is a working farm with vehicles and wild animals on the site, the farmland ground is uneven and contains changing surfaces. Vehicles are parked at the owner’s risk, and all items, belongings and other property brought onto the farm by visitors are at their own risk
  • No knives, blades or sharp cutting implements are allowed on the farm. Kitchen knives are strictly prohibited. If found in possession, you may be asked to leave the farm. Scissors, gardening secateurs, and small pocket pen knives are permitted to cut flowers and brassicas only. Please be vigilant at all times; do not leave or drop any sharp objects and keep them in your possession at all times.
  • No smoking or vaping is permitted anywhere on the farm
  • For health and safety reasons NO pet dogs are permitted on the farm including in the garden centre at any time, except for assistance dogs. Dogs must NOT be left in vehicles under any circumstances
  • Toilet facilities are not available on the farm; however, Farm Pass holders can use Garsons Garden Centre toilets please note these are not within walking distance of the farm and have the same closing time as the farm.
  • Garsons reserves the right to refuse admission, including late arrivals

Garsons Card:

Members will receive a discount of 10% off their produce, on purchases beyond the value of the Farm Pass. Monday to Friday only. A valid Garsons Card must be shown and scanned at the farm exit till kiosks.

Group Sizes:

Farm Pass bookings are limited to a maximum of 8 individuals (8 Farm Passes per booking). Two separate bookings can be made, subject to availability. All children must be accompanied by an adult.

Large group bookings for educational purposes, such as schools, nurseries and clubs, must be agreed upon in advance by Garsons with official correspondence and have additional terms and conditions. 

All groups, educational and non-educational, larger than 16 people must be approved and confirmed in writing, or they may not be permitted entry.

Strictly NO coaches or large minibuses.

School and group booking terms and conditions are available upon request.

Refunds & Cancellations:

We cannot issue any refunds for cancellations, this includes weather changes, crop availability and or missed time slots. For exceptional circumstances, please email pyo@garsons.co.uk with booking information and a detailed explanation.

Farm Pass Booking Transfers:

Transfers are subject to availability and are not guaranteed. At least 48 hours (2 days) notice is required to consider requests. No refunds will be given. A log-in account should be set up at the time of purchase on the ticketing site with the user's chosen email and password in order for the Farm Pass booking to be transferred directly by the customer. Farm Passes cannot be transferred to an alternative Garsons event, such as the Pumpkin Parade or garden centre events and activities, or vice versa. 

Garson Farm Pumpkin Pass:

The same Garson Farm Pass terms and conditions are applied to a Pumpkin Pass, with the distinct exception that a Pumpkin Pass does NOT include credit towards produce picked. It allows entry only to Garson Farm’s dedicated Pumpkin Parade event. A Pumpkin Pass booking is strictly non-transferable and non-refundable. In the unforeseen occasion of no availability of pumpkins due to natural decay or selling out on the day of your visit Pumpkin Pass bookings will be refunded, terms and conditions apply. 

 

 

RECYCLE YOUR ELECTRICALS CAMPAIGN

We’re proud to be working with the national Recycle Your Electricals campaign. Buying a new electrical or electronic item from us, such as seasonal lighting? We'll recycle the one you’re replacing for free. Simply bring the old electrical item in-store at Garsons within 28 days, show us the receipt for its replacement and we’ll do the rest. 

You can also find local recycling points for your old electricals here https://www.recycleyourelectricals.org.uk/electrical-recycling-locator/

Why recycle?

  • Recycling and reusing unwanted electrical or electronics can help save the planet, boost the economy and improve lives. Not only that, electrical and electronic equipment (EEE) contains materials, parts and substances which can be dangerous to the environment and harmful to human health if not disposed of correctly
  • Electrical and electronic equipment is now the fastest growing waste stream in the UK and across the world
  • Discover the impact of reusing and recycling your electricals here Recycle Your Electricals Campaign 

What can I recycle? Anything with a plug, battery or cable can be recycled or reused! The materials from recycled electricals can be used in everything from children’s playgrounds to lifesaving equipment, while donated tech can help bridge the digital divide.

You’ll find this symbol on all your electrical items. It is a reminder to recycle your old electricals, rather than binning them 

 

Reducing waste electricals: As part of our commitment to reducing the amount of unwanted electrical waste being incinerated or sent to landfill sites, we’ll recycle your old electricals free of charge when you buy new ones. Together we can stop precious resources from being lost forever, save lives and help protect the planet. Every year, we collect, reuse and recycle thousands of tonnes of old electrical and electronic equipment. We take all your old electricals to a recycling plant for processing and separate them into individual materials, so they can be turned into new, more useful things. Waste Electrical and Electronic Equipment (WEEE) is regulated by the UK Government. Find out more here.